Key Facts Sheet

What you get with a Peaknet NBN plan

• Unlimited data — no usage cap on any plan
• Month-to-month — no lock-in contract, cancel anytime
• No setup fee — connection is included (non-standard installations may attract a $300 fee, and the nbn® New Development Charge of $300 is applicable for NBN orders in a new development)
• Phone & online support, Mon–Fri 8am–6pm AEST — Australian-based
• Modem options — add our Family Modem (WiFi 6) for $150 upfront or $13.50/mo over 12 months, or BYO a compatible modem/router for $0

Speed & pricing at a glance

All prices include GST. Typical evening speeds (7–11pm peak) may be lower than the advertised tier — see Speed Notes below.

Business plans

Supplied to business customers under a written quotation, not available for online signup. Prices include GST.

Includes a static IPv4 address and business-hours priority support. Month to month, no fixed term.

What each speed comfortably handles

A guide, not a guarantee — assumes a working modem and no other heavy use on the line at the same time. ~ means it may work if nothing else is running.

Important — before you connect

• Your service will not work during a power failure — including calls to 000. nbn® equipment needs mains power. Unless a charged back-up battery is installed, fixed voice and broadband stop as soon as power is lost, and checking that battery is your responsibility. Keep a charged mobile phone available for emergencies.
• Medical and security alarms may not work on the nbn®. If anyone at the premises relies on a medical alarm, a monitored security alarm, an autodialler or a lift emergency phone, check compatibility with your alarm provider before you sign up. Many of these devices were built for the old copper line. We cannot test or guarantee third-party devices.
• We do not offer Priority Assistance.nbn® is delivered on a best-efforts basis and is not a safety-of-life service. If someone at the premises has a diagnosed life-threatening medical condition and relies on a phone line, choose a provider that offers Priority Assistance.

Speed notes

• Speeds shown are the maximum possible. Your actual speed depends on your NBN access technology, the time of day, your modem/router, in-home wiring and how many devices are connected.
• FTTN and FTTC speeds are confirmed only after connection — they're affected by the copper line between your home and the node/curb.
• Fixed Wireless speeds can be affected by weather, terrain and tower load.
• If your address doesn't reach the advertised speed, we'll let you know — and you can move to a lower-tier plan with no penalty.

What it'll cost you

Up-front charges

• Setup fee: $0 (standard installations)
• Non-standard installation: $300 if NBN needs to do extra work at your premises
• nbn® New Development Charge: applicable ($300) for NBN orders at premises in a new development. Charged once per premises, and can apply even if no installation work is needed. Passed on at cost.
• Modem: Family Modem $150 upfront (or $13.50/mo for 12 months, $162 total), or $0 if you bring your own NBN-compatible modem

Ongoing charges

• Monthly plan fee, charged in advance, on the same day each month
• No excess data charges (all plans are unlimited)
• Late payment fee: $5 if your bill is more than 9 days overdue

If you cancel

• No early termination fee — month-to-month plans
• You'll need to return any NBN equipment NBN Co supplied (a $300 non-return fee applies if you don't)

How you pay

• Direct Debit from your bank account (BECS) — covered by our Direct Debit Service Agreement
• Credit Card (Visa, Mastercard, Amex) via Stripe
• We accept Apple Pay and Google Pay at signup where supported by your device

Moving home?

• Relocations are free, subject to NBN availability at the new address
• Your plan may change if the new address has different NBN technology

Support & complaints

Full process: Complaints Handling Policy

Other documents you should know about

• Critical Information Summary — full plan details, pricing, terms
• Terms & Conditions — the legal contract you sign up to
• Privacy Policy — how we handle your personal information
• Financial Hardship Policy — help if you can't pay
• Family Violence Policy — support and account safety
• Direct Debit Service Agreement — if you pay by BECS
• Acceptable Use Policy — what's allowed on our network